Frequently asked questions
Q.1) How come the item I have received is smaller than what is shown in the picture?
ANSWER : We enlarged picture of our jewelry, customer can have a better view on the jewelry design and stone shape, and pattern. We do provide size and weight for all our jewelry, please read it carefully.
Q.2) Why is the stone color little different from the picture?
ANSWER : All jewelry photos are taken by professional photographers. They use many photo equipments, like Flash, Day Light and etc. Some of the stone color might have effected a little. (Example: A Larimar stone is blue in color, under the flash and lights it might affect the color a little and it shows little light blue instead of dark blue.) If you bring the jewelry outside under the sunshine you will see the same piece showing under the day light.
Q.3) What are the delivery times?
ANSWER : We ship within 2 working days.
Q.4) Am I responsible for international duties and custom fees?
ANSWER : For International Orders, we are not responsible for any fees that your country have charged you, example like Duty, Taxes, Postal Delivery Fee, or some other fees that your country had applied.
Q.5) What is the payment option?
ANSWER : All credit cards through Paypal.
Q.6) What is your return policy?
ANSWER : Please contact us within 7 days after item received, and the return shipping is paid by the buyer, our customer service will work out a solution such as refund.
Q.7) How do I know my ring size?
ANSWER : Please Click here to know your ring size
Q.8) Do you offer free ring resizing?
ANSWER : Sorry, we do not resize or customize the items we have for sale. You can always bring to your local jeweler and they can help you to resize it. But if rings get damaged during resizing we are not responsible for it.
Q.9) Are all stones Genuine?
ANSWER : Yes, all of our stones in store are genuine. If you have a question on one of the stones, please contact our customer support.
Q.10) Is all your jewelry 925 sterling silver?
ANSWER : Yes, all our jewelry is guaranteed 925 sterling silvers.
Q.11) What happen I feel the jewelry I received is not 925 sterling silver, what can I do?
ANSWER : All jewelry we have tested before we list them up in our store. We strongly recommend you to take it to a local jewelry shop and have it test before you contact us. It will be guaranteed genuine silver, if some reason test failed please have local jeweler provide follow list information (how many piece have been tested, stone(s) on the jewelry, total width and length of the piece, total weight of the jewelry, was it pendant, ring, earrings, bracelet, or necklace?) Please get all these information and mail, fax, or email to us.
Q.12) Item show on the picture, is that what exactly the same item I will receive?
ANSWER : Yes, what you see in the picture is what actual item you going to receive.
Q.13) I can't find my answer on the FAQ lists, What should I do?
ANSWER : CLICK HERE TO CONTACT US I do try respond as quickly as possible. I will be glad to answer any question you may have, so please feel free to contact me anytime